Refund & Cancellation Policy
Last updated: August 20, 2026
1. Overview & Commitment
At ZeileSuite, we strive to deliver the highest quality cloud workspace for modern businesses. We want you to be completely satisfied with our platform. This Refund & Cancellation Policy outlines the conditions under which refunds and subscription cancellations are processed.
2. Free Trial Evaluation
All new ZeileSuite accounts come with a free evaluation trial with zero upfront credit card requirements. We encourage users to fully explore our Leads, Tasks, and Projects modules during the trial period to ensure ZeileSuite meets their operational requirements before purchasing a paid subscription.
3. 7-Day Money-Back Guarantee (First-Time Subscriptions)
If you upgrade to any paid ZeileSuite subscription and are not satisfied with the platform for any reason, you are eligible for a full refund within 7 calendar days from your initial billing date. After 7 days, subscription charges are non-refundable for that billing cycle.
4. Subscription Cancellation
You may cancel your monthly or annual subscription at any time directly from your workspace billing dashboard. Upon cancellation, your workspace will remain active until the conclusion of your current paid billing period, and no further renewal charges will be applied.
5. Annual Plan Policy
Annual subscriptions receive a discounted rate in exchange for a 12-month commitment. If you request a cancellation after the initial 7-day money-back period, you may request a prorated credit toward future services, calculated based on the standard monthly pricing for the months already used.
6. How to Request a Refund
To request a refund under our 7-day guarantee, please contact our billing team at [email protected] with your registered work email, workspace subdomain, and payment receipt number. Approved refunds are processed back to the original payment method within 5 to 10 business days.
7. Contact Billing Support
If you have questions or dispute a charge, please contact us directly at [email protected] before contacting your bank. We are committed to resolving all billing inquiries swiftly and fairly.